We'd love to hear from you.

Questions, custom briefs, press, partnerships — drop us a line. We answer every email, usually within one working day.

Questions, Answered

Frequently asked.

Each mat is printed and finished to order in our studio. Production is typically two to five working days, plus delivery. You will receive tracking the moment your order leaves us.

Standard, in-stock designs can be returned within 30 days of delivery for a refund or exchange. Custom and personalised mats are made just for you and are non-returnable unless faulty. See our shipping and returns page for the full policy.

We ship across the United States and worldwide. Shipping is a flat tracked rate calculated at checkout. Most orders arrive within 7-10 working days.

Absolutely. Custom and bespoke design is what we do. Send us a brief at hello@silkmahjong.com and we will come back with options, lead times and a quote.

No, and we think that is a good thing. Silk Mahjong is the brand name; the mats themselves are printed on a heavy-weight leatherette (600-700 gsm) or a cushioned neoprene (1000 gsm), both of which wear far better at the table than silk would.

Still wondering something? Email hello@silkmahjong.com and we'll come back to you.